The following section explains how the console can be viewed and how to view attachments in an email item.
You can arrange the console presentation (or view) to present either the Production tree, the Offline tree, or both simultaneously.
Select Offline or Production.
Select Hide or Show. Selecting Hide will clear the desired pane from view and show only the opposite pane; selecting Show displays the desired panel.
You can change the following viewing options by clicking View and selecting the desired panel (Offline or Production):
Reading Pane: Select Reading Pane to show or remove the reading pane in the bottom or right side of the Offline or Production panels. The Reading Pane allows you to view an email message without opening a new window.
Auto Preview: Turn Auto Preview on and off for a summary of message details, including attachments, from, subject, received, and size.
Hide / Show: Use this to control which panel(s) (Offline or Production) will be displayed in the UI. (At least one must be shown at all times.)
The default fields/columns displayed within the item view are From, To, Subject,& Received. There are numerous fields/columns available and you can modify the view by;
There are multiple ways to view attachments:
Hover over the attachment paper clip and the attachment name and type will appear.
Move the cursor over the attachment name / type and a preview will be shown in most cases.
NOTE: Some file types can not be previewed in this fashion.
You may also right-click the mailbox item containing the attachment.
Click Attachments > View. The Attachments dialog appears and shows the attached items.
Open the files, or Save to a new location.
Continue to Offline vs. Production Operations