Request Perpetual Licensing

WARNING: Once a license is assigned to a database, it is non-transferable.  So before licensing any Offline or Production databases, we highly recommend requesting a DEMO license to test accessing the Exchange databases to ensure the desired messaging information can be accessed.

STOP AND READ THIS IMPORTANT INFORMATION: DigiScope identifies databases by markers that are unique to each database and will not change.  One of these markers is the database's Globally Unique Identifier (GUID).

However there is one case where the database's GUID will change: if you mount the database within an Exchange Recovery Storage Group (RSG) or as an Exchange Recovery Database (RDB).  When you do this, Exchange assigns a new GUID to the recovered database to ensure it does not clash with a live production copy of the same database.  When this change occurs, DigiScope sees the database as a new database and will require an additional license for it.

You may use RSGs or RDBs within Exchange to recover databases to disk, but, to avoid this issue, be sure to configure the recovery job not to mount the database upon completion.  Only use DigiScope to mount the recovered database.

NOTE: If you are running DigiScope® on a system with no internet access, you will need to perform your license request manually via Web License Portal. Please refer to Request Full Product License Manually via Web License Portal 24x7x365 for help on manually requesting a full license.

NOTE: All license requests sent via email will be processed between 8am and 6pm (Pacific Standard Time), Monday through Friday, excluding public holidays. Therefore, if possible, we highly recommend that you make all Licenses requests via the Lucid8 Online License Service.

NOTE:  In order to request a license for specific databases, you must have first obtained a DEMO license and added those databases to the DigiScope® Offline or Production tree.  For information on how to add databases, please see:
   Adding and Removing an Offline Source
   Adding and Removing a Production Source

  1. After following the instructions within Request Full Product License Manually via Email, the On-Demand Licensing page is displayed. Check the Request Manually option, then select the Perpetual option from the drop-down. Next, check the Send Email box. Now, click the Next > button to continue.

    RequestPerpetualEmailManually.png

    NOTE: You may also optionally check the Print out a copy of your license information for record keeping purposes option. This option will prompt you to print a copy of your license request information so you may keep a record of the request.

  2. Next, the Perpetual License Store/Database Selection page is displayed. Check the stores/databases that you wish to request the Specific - Perpetual license for, then click the Next > button to continue.

    Select-PerpetualLicenseRequest.png

    NOTE: Once the Perpetual license is generated, it cannot be transferred to an alternate database.  So be 100% sure that the databases you have selected are the correct databases you wish to license.

    However if you are upgrading your Exchange Server to a newer version, say 2013 or 2016, then once your migration to the newer version of Exchange is done, you can execute a one-time license swap as long as your maintenance is active.  For more information please refer to our online documentation regarding this special one-time transfer.

    Note that this policy only applies to customers that have purchased DigiScope® Specific-Perpetual licenses with unexpired and paid-for maintenance agreements. DigiScope® Project-Based licenses are not transferable under any circumstances.

  3. The License Request Wizard will now attempt to email your request to Lucid8 for processing.

    Demo_License_Request_SendingEmail.png

  4. If no issues were encountered while sending the request, this should take you to the end of the License Request Wizard. Click the Finish button to end the License Request Wizard.

    License_Request_Finish_SendEmail.png

    NOTE: If DigiScope® cannot establish a proper SMTP connection, the attempt to send the email will fail and therefore you will have to manually send the license request file to DigiScopeLicReq@lucid8.com or use the Lucid8 Web Licensing Portal which is available 24x7x365.


Continue to Installing a License if you have not already installed the license received via email

Continue to the Configuration