Request Perpetual Licensing

WARNING: Once a license is assigned to a database, it is non-transferable.  Before purchasing and applying a licensing for any of your  Offline or Production databases, we highly recommend mounting/connecting to your Exchange databases while in Try-Before-You-Buy DEMO MODE to ensure the database is accessible and the desired information is available.  If you have issues with mounting or connecting to a database, please check the DigiScope knowledge base for potential resolutions.  If the issue persists please open a support case and we will be happy to assist you free of charge to ensure your databases are accessible before purchasing a license

STOP AND READ THIS IMPORTANT INFORMATION: DigiScope identifies databases by markers that are unique to each database and will not change.  One of these markers is the database's Globally Unique Identifier (GUID).

However there is one case where the database's GUID will change: if you mount the database within an Exchange Recovery Storage Group (RSG) or as an Exchange Recovery Database (RDB).  When you do this, Exchange assigns a new GUID to the recovered database to ensure it does not clash with a live production copy of the same database.  When this change occurs, DigiScope sees the database as a new database and will require an additional license for it.

You may use RSGs or RDBs within Exchange to recover databases to disk, but, to avoid this issue, be sure to configure the recovery job not to mount the database upon completion.  Only use DigiScope to mount the recovered database.

NOTE: If you are running DigiScope on a system with internet access, it is recommended that you use the Online Licensing Service to request your license automatically. Please refer to Request Full Product License via Automated Online License Service for help on automatically requesting a Full Product license.

NOTE:  For information on how to add databases, please see:
   Adding and Removing an Offline Source
   Adding and Removing a Production Source

  1. After following the instructions within Request Full Product License Manually via Web License Portal , the On-Demand Licensing page is displayed. Check the Request Manually option, then select the Perpetual option from the drop-down menu. Next, check the Save a copy of your license information in DSLR format... box. Now, click the Next > button to continue.

    NOTE: You may also optionally check the Print out a copy of your license information for record keeping purposes option. This option will prompt you to print a copy of your license request information so you may keep a record of the request.

  2. Next, the Perpetual License Store/Database Selection page is displayed. Check the stores/databases that you wish to request the Specific - Perpetual license for, then click the Next > button to continue.

    NOTE: Once the Perpetual license is generated, it cannot be transferred to an alternate database.  So be 100% sure that the databases you have selected are the correct databases you wish to license.

    However if you are upgrading your Exchange Server to a newer version, say 2013, 2016 or 2019,  then once your migration to the newer version of Exchange is done, you can execute a one-time license swap as long as your maintenance is active.  For more information please refer to our online documentation regarding this special one-time transfer.

    Note that this policy only applies to customers that have purchased DigiScope Specific-Perpetual licenses with unexpired and paid-for maintenance agreements. DigiScope Project-Based licenses are not transferable under any circumstances.

  3. You will now be prompted for a location to save the DSLR file. Save the DSLR file somewhere it can later be uploaded to the license portal.

    NOTE: If you are attempting to license a system with no internet access, you will need to take your generated DSLR file and transfer it to an internet capable machine via removable media or an accessible network drive. Once the generated request file has been transferred, you can then follow the steps below to upload the request and generate a license. Once the license has been generated, you can then transfer it back to the secure machine and install it.

  4. Once the DSLR file is saved, the License Request Wizard will notify you. Click the OK button and the License Request Wizard will open the license portal in your default web browser.

  5. You have reached the end of the License Request Wizard. Click the Finish button to end the License Request Wizard.

  6. The license portal login page should now be displayed in your web browser however, if not please open https://www.lucid8.com/wf/License/getlicense.aspx. Enter the email address you used to register to download DigiScope and use the password you received after registering, then click the Login Now button.

    NOTE: Don't remember your password? No problem! You can Reset Your Password on the fly. If for some reason you have not yet registered please visit the Lucid8 Registration Center.

  7. Once you login successfully, you shall be taken to the license portal page. Select the Perpetual License tab and simply follow the instructions listed on the page starting with step 3.

Continue to Installing a License if you have not already installed the license generated from the Web Licensing Portal

Continue to the Configuration