Requesting Perpetual Licenses

  1. Click Next, the "License Request Method" dialog appears.

Perpetual_License_Request_SendEmail.png

  1. Review the License Request options.

    1. License Request Method: The default selection is to have DigiScope® attempt to "Send License Request via Email". This instructs DigiScope® to send the License Request to Lucid8 in an email via the SMTP protocol.

NOTE: If DigiScope® cannot establish a proper SMTP connection to send the License Request via email it fail and you will have to save the license file off to disk and then manually send the license request file to DigiScopeLicReq@lucid8.com.

  1. Click Next.

NOTE: All license requests sent via email will be processed 8am to 6pm (Pacific Standard Time) Monday through Friday, excluding public holidays, HOWEVER, if you are submitting a license request AFTER HOURS and need the license ASAP, please send an email to L8Support@Lucid8.com requesting accelerated service.

NOTE: The License will be sent to the email address entered in the User Information dialog.

NOTE: License Request submitted that do not have a paid/approved order will not be processed.

  1. DigiScope® attempts to send the License to Lucid8 in email via SMTP.

NOTE: If DigiScope® cannot establish a proper SMTP connection to send the License Request you must save the license file off to disk and manually send it to DigiScopeLicReq@lucid8.com.

  1. After sending the license request to Lucid8 the "Save License Request" Dialog will appear.

NOTE: If you deselected this option in step 7b above please continue to Step 12.

License_Specific_Request_Save_Dialog.png

  1. Navigate to the desired location and click Save.

  2. The "License Request Finish" dialog appears.

License_Request_Finish.png

  1. Click Finish.

NOTE: All license requests sent via email will be processed 8am to 6pm (Pacific Standard Time) Monday through Friday, excluding public holidays, HOWEVER, if you are submitting a license request AFTER HOURS and need the license ASAP, please send an email to L8Support@Lucid8.com requesting accelerated service.

NOTE: The License will be sent to the email address entered in the User Information dialog.


Continue to Installing a License