Connecting to or Disconnecting from Mailboxes or Production Sources

WARNING: Running Outlook and DigiScope simultaneously may cause connectivity issues.

These sections describe how to connect to a Production source to retrieve data.

Before you can Search, Restore, or Export any data, DigiScope must Connect to the associated Production sources, i.e. Production Exchange servers and PST files that have been added to the Production Tree.

When connecting to a Production Exchange server, you can choose to connect to all of the mailboxes within the Production source or you can filter which mailboxes to connect to.

Command to enable RPC/HTTP protocol for the DSAdmin or equivalent user

When connecting to an Exchange 2013/2016/2019 server if you have blocked the use of RPC/HTTP you must unblock RPC/HTTP for the DSAdmin{ExchangeVersion} user. For the example below simply change the {ExchangeVersion} variable to match the version of Exchange your connecting to, i.e. DSAdmin2013 or DSAdmin2016 or DSAdmin2019

Set-CASMailbox -Identity “DSAdmin{ExchangeVersion}” -MAPIBlockOutlookRpcHttp $False

Ensure the "Microsoft Exchange RPC Client Access" service is running

This can be accomplished on the Exchange Server by one of the methods listed below .

METHOD 1: Check & Modify Windows Services

Start the Windows Services App
Locate the "Microsoft Exchange RPC Client Access" service
If the service is NOT running, ensure the startup type is set to "Automatic" and manually start the service

METHOD 2: Run command within Windows PowerShell on the Exchange Server

Open PowerShell on the Microsoft Exchange Server and execute the following command

Get-Service | Where-Object { $_.DisplayName -like "Microsoft Exchange RPC Client Access"} | Select-Object -Property *

If the service is NOT running execute the PowerShell command below

Start-Service "Microsoft Exchange RPC Client Access"

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