After you have purchased a license and requested a license, the GOexchange® Licensing department will generate and send the license to the e-mail address provided during the license request process. Once the license is received, follow the steps below to install the new license.
NOTE: If you have completed the purchase and license request process and have not received the GOexchange® License within 24 hours, please contact CustomerService@Lucid8.com
Copy the (*.L8L) license file received in e-mail to your desktop or other location accessible from the GOexchange® Client Console.
NOTE: If you are utilizing Veritas Clustering Services (VCS), click here for special instructions.
Add the license file to the server in the GOexchange Client Console. To do this, either:
Click and drag the *.L8L file from Windows Explorer onto the listing for your server in the Server List The top-most pane of the GOexchange Client, listing all of the known GOexchange servers., or...
From the Server -> Licensing menu, select Install License... and browse to the *.L8L file in the "Install License" dialog.
When the GOexchange End-User License Agreement dialog appears,
Read to the bottom of the EULA,
Select I accept the terms in the license agreement,
NOTE: You must read to the bottom of the agreement before the "I accept" option will be made available.
If the license fails to install, you will see a message box displaying the reason for the failure. If you are still having trouble, please see Troubleshooting.
Proceed to: Verify License Installation
Back to: Request a License