If you are upgrading your server hardware or migrating your server from an older version of Exchange to a newer version of Exchange and want to transfer the existing license to a new server, this is possible using the Revoke License function as long as you meet the following criteria:
The GOexchange® license is an Unlimited run license.
NOTE: If you purchased an unlimited maintenance run license and plan to upgrade/migrate your Exchange server in the near future, please notify Lucid8's customer service in writing at CustomerService@Lucid8.com and include the estimated migration date.
NOTE: Single Shot licenses are non-transferable.
The GOexchange® license has an associated and active Support and Maintenance Agreement.
The existing licensed server is being retired, i.e. will no longer be operational upon the completion of the transfer.
The new server has the same or fewer number of mailboxes than the existing server. If the new server has more mailboxes than the pre-existing server license, you must contact Lucid8 to purchase an upgraded license.
The new server and the existing server are within the same domain.
NOTE: A license may not be installed on a test server or domain and then transferred to a production system.
If you have any questions regarding this policy, please contact Customer Service immediately at +1.425.456.8462
IMPORTANT: This is a non-reversible process. Contact GOexchange® Tech Support prior to revoking a license.
From the Server
-> Licensing menu, select
Revoke License... and the
License Revoke Wizard will appear.
the User Information page will appear.
Fill in all required fields, click Next,
and the Server Information page will appear.
Confirm that this is the server you want to revoke
the license for, click Next,
and the Verification Process page will appear.
Enter the array of letters
and numbers in the provided field. Click Next,
and a pair of Warning messages will appear.
Read the message boxes carefully and answer Yes or No, as appropriate.
one more time on the Verification Process page, and the Transmit Options
page will appear.
By default the revocation file will be e-mailed directly to Lucid8. However, you may want to consider saving the revocation file in XML format in case the server is unable to make a direct connection to Lucid8. You could then manually e-mail this revocation file to GE3Revoke@lucid8.com to complete the revocation process.
Select your transmission
option(s) and click Next.
The Completion page appears.
Click Finish and the license will be revoked.
If transferring a license, you will then need to request a license for the new server. When all of the above steps are completed, a new GOexchange® license matching the license parameters for the old server will be issued for the new server.
If you have any questions or concerns, please contact one of the departments listed below:
Lucid8 Customer Service: +1.425.456.8462
Lucid8 Technical Support: https://support.lucid8.com/support/home
See also: Request a License