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If you have specific questions that are not currently answered within the FAQs, please send an e-mail to L8support@lucid8.com and we will be happy to assist you.

Microsoft Exchange built-in maintenance overview.

Listed below is a high level overview of the issues every Exchange database experiences, as well as what the built in maintenance and background processes accomplish and what needs to happen next in order to ensure the Exchange databases are properly maintained.  

The Exchange databases are constantly growing due to messages, meetings, Distribution, task, recurring task list etc.

When a user deletes a message, appointment or other item its first stop is the "Deleted Items" folder specific to that user. Until the user empties the deleted items container the items still exist and can be reclaimed.

When an item is removed from the "Deleted items" folder then from the users perspective it is truly deleted. However the item has only been marked for deletion and in reality still exists in the Exchange database.

While it would seem logical that once an item is flagged for deletion the item should truly be removed however this is not the case. Therefore a system with a 10Gb database may actually only have 6Gb of valid data and the rest of this is wasted white space with items flagged for deletion.

As new messages arrive in the database, Exchange inserts the message headers at the end of the binary tree. However, users continually delete items throughout the tree. Over time, user deletions cause data pages to become less full and Exchange performance will steadily degrade.

Exchange's Online Maintenance Process:
In Exchange Server 5.5, 2000, 2003 and 2007 information stores requires periodic online maintenance to be run against each messaging database. By default, each messaging database runs online maintenance between the times of 1:00 AM, and 5:00 AM Online maintenance performs a variety of tasks that are necessary to keep the information store in optimal condition.

NOTE: You will want to ensure that Online Maintenance is running to completion. If online maintenance does not complete by the end of the information store maintenance schedule,  the current location is recorded, and the next online defragmentation begins at this point.

You should check your Application event log for the ID's specified below.  If for some reason you see a start Event ID but not the Event ID that designates completion ( Event ID's listed below) within the same day and or at least no more then a few days later then you should investigate as soon as possible.  It may be that there is a serious issue with the db's or it could be something as simple as your backup window may be conflicting with the online maintenance, or you may want to consider widening your online maintenance window.

Exchange 5.5 Event ID's: Event ID 179 signals the beginning of and OLD and Event ID 180 will show when its complete.  You will also see an event ID 1206 and 1207 that signifies garbage collection  however you want to look for an Event 1221 in the Windows NT Application Event log soon after you see Event ID 180.  In short look for 179, then 180, 106 and 1207 and finally 1221. If these events are present online maintenance has taken place. 

Exchange 2000/2003 Event ID's:  Event ID 700 signals the beginning of a full pass, and event ID 701 signals the completion of a full pass

NOTE: Exchange Server online defragmentation does not run during a backup session.

  • Because a backup program is running during the scheduled information store maintenance, it is possible that the online defragmentation process may never complete.
  • For large message stores, ensure that information store maintenance gets at least five hours each night that do not overlap with the backup schedule to finish its tasks.
 Each day Online Maintenance does the following;

  • Scans the items marked for deletion within the database and if the age of the deleted item is greater than the number of days set in the Deleted Item Retention Schedule the item is de-linked from the table in the database.
  • Exchange performs best when it views folders in chronological order, so online maintenance re-orders and stores message headers close to one another on data pages in chronological order.
  • User deletions gradually empty the data pages, which become candidates for reuse only when they are completely empty. To free up data pages, Exchange's online maintenance continually shuffles data from one page to another.
  • Over time, page merging creates a number of empty pages with de-linked items, known as white space in the database. White space increases the size of the database, which takes up disk space and slows not only the general operation of the system and but the backups as well.
What Online Maintenance Doesn't Do:
  • Offline Maintenance is the only way you can defragment, remove errors and warnings and optimize your Exchange system. You can use Microsoft's utilities however there are caveats click here for more information.
  • Avoid the all the pain and hassle by utilizing GOexchange the complete and only automated maintenance process for Exchange 5.5, 2000, 2003 and 2007.  Go back to Why Buy GOexchange if Exchange already contains a built-in maintenance routine

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