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 General Questions

 Supported Systems

 GOexchange® vs. Microsoft Tools

 GOexchange® vs. the Competition

 GOexchange® used with Exchange Archive
   and High Availability Solutions


 Licensing

 Updates & Upgrades

 Support & Maintenance Program

 Installation

 Starting GOexchange®

 Logging In

 Configuring GOexchange®

 Operation

If you have specific questions that are not currently answered within the FAQs, please send an e-mail to L8support@lucid8.com and we will be happy to assist you.
General Questions

What does GOexchange® do?

Why do you need GOexchange®?

How often should I run GOexchange®?

Is using GOexchange® for Microsoft Exchange 2010, 2007, 2003, 2000 and 5.5 safe?

Can I get an Evaluation/Demo version of GOexchange®?

What is the limitation of the GOexchange® Demo version?

How did GOexchange® come about?

Will users be able to access e-mail or other Exchange Services while
GOexchange® maintenance is running
?

How long will it take for GOexchange® to complete the maintenance process?

What is Lucid8's Refund Policy?



Supported Systems

What versions of Microsoft Exchange Server are supported by GOexchange®?

Does GOexchange® support Microsoft Exchange Clustering?

Does GOexchange® support (VCS) Veritas Clustering Services?

What third party backup solutions does GOexchange® support?

What are the system requirements for GOexchange®?



GOexchange® vs. Microsoft Tools

Why Buy GOexchange® if Exchange already contains a built-in maintenance routine?

Can I use Microsoft’s tools like ESEutil and ISinteg, rather than utilizing GOexchange®?

Why shouldn’t I use ESEutil /d repetitively on its own?

Couldn’t I just write a script or batch file and utilize Microsoft’s tools to do what GOexchange® does?



GOexchange® vs. the Competition

Does Windows Disk Defragmenter or Diskeeper accomplish the same things GOexchange® does?

Who are the competitors to GOexchange®?



GOexchange® used with Exchange Archive and High Availability Solutions

We utilize a High Availability Solution for Exchange, why do I need GOexchange®?

We utilize an Exchange Archive Solution, why do I need GOexchange®?



Licensing

Can I get an Evaluation/Demo version of GOexchange®?

What is the limitation of the Demo version of GOexchange®?

What Licensing Options are available and how do I know what  I need?

We utilize Exchange clustering, do we need to purchase a GOexchange® license for each server?

Will GOexchange® inform me if my usage is getting close to, or has exceeded, the limit of my license?

How do I Transfer/Migrate a License?

Do you offer any types of discounts?

What is Lucid8's Refund Policy?



Updates & Upgrades/Updates

What is your upgrade policy as new versions are released?

How can I get an updated version of GOexchange®?

What if I exceed my license limit?

If I purchase a sized edition today and need to upgrade to another version in the future what do I do?

What is the cost of upgrading from one Edition to the other?



Support & Maintenance Program

What is the Support & Maintenance Program and am I required to purchase it?

How will I be notified when my Support & Maintenance Program term expires?

Our company purchased GOexchange® with Support & Maintenance Program fourteen months ago. Due to budget constraints at the time our Support & Maintenance Program agreement expired, we were unable to renew the agreement.



Installation

What are the system requirements for GOexchange®?

How do I install GOexchange®?

Will I have to uninstall the evaluation version and/or reinstall GOexchange® once I purchase the appropriate license?

What is Lucid8's Refund Policy?




Starting GOexchange®

How do I launch the GOexchange® program?

Will users be able to access e-mail or other Exchange Services while GOexchange® maintenance is running?




Logging In

What is the default password for GOSupervisor?



Configuring GOexchange®

Why do I need an OFFLINE backup if I have a recent ONLINE backup?

What is an OFFLINE vs. an ONLINE BACKUP?



Operation

Is there anything I need to do BEFORE starting GOexchange®?

Ok, my system is configured.  How do I start GOexchange® maintenance?

GOexchange® started and then suddenly quit with an error message stating, "The Databases on this system are Inconsistent, unable to continue maintenance." What happened?

Will users be able to access the e-mail system while GOexchange® maintenance is running?

How long will it take for GOexchange® to complete the maintenance process?

How much free space can I expect to reclaim after running GOexchange®?

How often should I run GOexchange®?


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