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 General Questions

 Supported Systems

 Licensing

 Updates & Upgrades

 Support & Maintenance Program
 Installation

 Starting DigiVault®

 Configuring DigiVault®

 Operation

If you have specific questions that are not currently answered within the FAQs, please send an e-mail to L8support@lucid8.com and we will be happy to assist you.
General Questions

What does DigiVault® do?

How long will it take DigiVault® to complete a full/baseline backup?

Will users be able to access e-mail while DigiVault® is running?

What about my current backup solution?

What's the difference between DigiVault® and GOexchange®?


Supported Systems

What versions of Microsoft Exchange Server are supported by DigiVault®?


Licensing

Can I get an Evaluation/Demo version of DigiVault®?

What are the limitations of the DigiVault® Demo license?

What Licensing Options are available and how do I know what I need?

We utilize Exchange clustering; do we need to purchase a DigiVault® license for each server?

Will DigiVault® inform me if my usage is getting close to, or has exceeded, the limit of my license?

How do I Transfer/Migrate a License?

Do you offer any types of discounts?

What is Lucid8's Refund Policy?


Updates & Upgrades

What is your upgrade policy as new versions are released?

How can I get an updated version of DigiVault®?

If I purchase a specific mailbox count today and need to upgrade to higher mailbox count in the future, what do I do?

What is the cost of upgrading the licensed mailbox count?


Support & Maintenance Program

What is the Support & Maintenance Program and am I required to purchase it?

How will I be notified when my Support & Maintenance Program term expires?

Our company purchased DigiVault® with Support & Maintenance Program fourteen months ago. Due to budget constraints, our Support & Maintenance Program agreement expired and we were unable to renew the agreement.


Installation

What are the system requirements for DigiVault®?

How do I install DigiVault?

Will I have to uninstall the DEMO version and/or reinstall DigiVault® once I purchase the appropriate license?



Starting DigiVault®

How do I start DigiVault®?


Configuring DigiVault®

How do I add a server to the Managed Servers List?

When I launch ESP, I get a box saying it is unable to find the configuration server.

How do I add operators to the enterprise level?

How do I add operators to the groups?


Operation

What is the difference between SingleTouch Vault and Vault?

How do I run a DigiVault® backup?

How do I restore my Information Stores?
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