Privacy Policy

Lucid8 is committed to preserving your privacy and we recognize your need for appropriate protection and management of personally identifiable information you share with us (any information by which you can be identified, such as name, address, and telephone number). To this end Lucid8 has established this privacy policy, so that you can understand how we intend to treat your information. In general, you can visit Lucid8.com without telling us who you are or revealing any personal information about yourself. We track the Internet address of the domains from which people visit us and analyze this data for trends and statistics, but the individual user remains anonymous. Some of our Web pages utilize "cookies" so that we can better serve you with more tailored information when you return to our site. Cookies are identifiers which a Web site can send to your browser to keep on your computer to facilitate your next visit to our site. You can set your browser to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. The information we collect and analyze is used to improve our service to you only. To protect your privacy, we have adopted the following principles:

Information

We want to give you information about our privacy policy and assure you that we take reasonable steps to see that it is followed within our company and those companies that do business with us.

Choice

There are times when we may collect personal information from you. It is our intent to inform you before we do that and to tell you what we intend to do with the information. You will have the option not to provide the information, and in the future you will be able to "opt out" of certain uses of the information. If you choose not to provide the information we request, you can still visit most of the Lucid8.com Web site, but you may be unable to access certain options, offers, products and services.

What information we gather and track

We request personal information when you place an order, register a product, request a service, answer a survey, enter a contest, correspond with us or engage in certain other activities on our website. For example:

If you submit an order on-line with us, we will ask you for information necessary to complete the transaction - such as your name, address, and credit card number.
If you request technical support online, we will ask you for information necessary to complete the transaction — such as your name address and information about your computer hardware, software and the nature of the problem you are experiencing.

You make the decision whether to proceed with any activity that requests personal information. If you do not wish to provide the requested information, however, you may not be able to complete the transaction.

How we use the information we gather and track

We use personally identifiable information in the following ways:

To provide you with information about product upgrades, new products, services, newsletters, informative e-mail s, and research on future product ideas or improvements;
To assist us in creating content that is relevant to you;
To provide you with special offers that may be of interest to you;
To assist us in creating better products and services to meet your needs;
To allow you to purchase and download products, obtain access to services or otherwise engage in activities you select;
To help you quickly find software, services or product information important to you.

Choice Opt/Out

If you do not wish to continue receiving our e-mail newsletters or bulletins you can opt-out of receiving these communications by;

Clicking on the Opt/Out link at the bottom of the communication
Replying to the unsubscribe in the subject line in the e-mail .

Accuracy

We make a sincere effort to respond to your requests to update or correct your personal information. If you believe that Lucid8 does not have your current personal information, you can update it by logging into the Customer Portal

Security

We will take appropriate steps to protect the information you share with us from unauthorized access or disclosure. Lucid8 will not sell your personal information to any third party.

Commitment

Personal data privacy is an evolving area, and Lucid8.com is evolving to meet these demands. Mistakes are possible; miscommunication is possible. If you have any comments or questions regarding our privacy policy, please contact us at Privacy@Lucid8.com. We will address any issue to the best of our abilities.

Other Privacy Considerations

Please remember that information you submit in a discussion group or forum, like "Ask Lucid8", will be deemed public information and is not confidential. There is a risk in such communication venues that information can be collected and used by others. Please be careful and responsible when you are online.

Lucid8 Contact Information

If you have any questions, comments, or would like to change your communication preferences, please contact us using one of the options below: Lucid8 Customer Portal: http://www.lucid8.com/support/request_support.asp

Postal Mail
Lucid8
6947 Coal Creek Parkway, Suite 334
Newcastle, WA 98059
Main Phone: 425.451.2595

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