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How do we get started?
If you are looking for general information please send an e-mail
to drinfo@lucid8.com and we will get back with you as soon as possible.
If you have a disaster on your hands contact us immediately at
recovery@lucid8.com (or if e-mail
is unavailable please call 425.451.2595 and someone will get back with you as soon as possible)
and include the following information:
- Exchange Version:
- Service Pack:
- Operating System:
- Service Pack:
- Number of Exchange Servers in your organization:
- Backup Software used:
- Backup frequency:
- Last Known Good Backup:
- Problem Exchange db: i.e. Priv, Pub ( or Dir if using db is version 5.5)
- Problem Exchange db size:
- Description of Situation:
- Steps taken so far:
- Contact Name:
- Contact Number:
- Contact e-mail
:
- Company Name:
Please also tell us your urgency, i.e. Please have a disaster recovery representative call me ASAP, Within 8 hours, Within 4 hours, or Immediately.
The information will be sent to a disaster recovery team member for review and they will contact you within the time frame selected. Please be advised that we will require credit card authorization for 8 hours of work in order to open your case and begin work on your recovery project.
Read testimonials from other disaster recovery clients.
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