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The Support & Maintenance Programs are required for all Lucid8 product purchases except for GOexchange Single Shot licenses. At the time of purchase you will have the option of purchasing a one, two or three year SMP agreement and may renew the agreement on or before its expiration. Click here for Lucid8 Product and SMP Pricing
NOTE: Major upgrades are FREE for all customers with an in-force SMP agreement. These upgrades are also available to all other customers for 75% of the product list price.
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Support &
Maintenance
Program Features
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Program Term |
1 Year |
2 Years |
3 Years |
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Knowledge Base Access |
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| Priority E-mail
Support |
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WebEx Remote Support |
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FREE Updates/Upgrades |
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New Product/Module Discounts |
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| Invitation to Beta Releases |
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Discount on Consulting /DR Services |
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Telephone/E-mail Support
M-F 8:00 AM to 5:00 PM Pacific Time
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5 inquiries |
Unlimited inquiries |
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Weekend Incident Support
Sat-Sun 8:00 AM to 7:00 PM Pacific Time
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1 inquiries |
3 inquiries |
Unlimited inquiries |
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Contact Us
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