Professional Services for Microsoft Exchange. Do More, Better, Faster...


No matter what type of situation you face, Lucid8 has the expertise and processing power to give you an advantage. Our experts leverage the well-known power and scope of industry-leading eDiscovery technology within DigiScope to jump start, assist or deliver end-to-end, cost-effective solutions for your business. Lucid8 Professional Services are available as follows:

  • Standard Business Hours (Monday-Friday 8am to 5pm Pacific Time)
    • Service within four (4) business hours or less

  • After Hours (anytime outside our Standard Business Hours)
    • Service within four (4) hours or less
    • Excluding US Holidays

  • Expedited & Holidays
    • Service within two (2) hours or less
    • Service within (four (4) hours or less on US holidays)

DigiScope Concierge Support


If you’re in a situation where you need accelerated assistance, the DigiScope Concierge Support Service (CSS) is the answer. Purchase (CSS) to jump to the front of the support line and obtain up to two hours of priority based one-on-one support for installation, configuration and operation of DigiScope. No need to read documentation, KB articles or even install the product. A dedicated agent will work with you via screen share to get you up and operational in record time.

CONDITION: Per Install
  • Standard Business Hours: $299.00
  • After Hours: $448.50
  • Expedited & Holidays: $598.00

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eDiscovery


Corporate communications through Microsoft Exchange Servers can often be used as evidence in formal reviews or legal proceedings. The communication may be between employees within an organization, or between employees and individuals outside of the organization. The challenge is to establish an efficient way of identifying, organizing and producing the content in question from mailboxes within Production Exchange Servers, Offline/Backup point-in-time snapshots/copies of EDBs -- so that it can be further analyzed and acted upon.

  • Dataset Reduction/Culling

    Understanding what is most important to your case will help you identify and eliminate unnecessary data, leaving you with the smallest relevant dataset to run eDiscovery queries against. Put simply, dataset culling is the process of reducing data using specific criteria, such as, date ranges, messaging types, custodians, deduplication of point in time copies\backups Exchange database (EDBs).

    CONDITION: Minimum 2 hours @
    • Standard Business Hours: $275.00 per hour
    • After Hours: $412.50 per hour
    • Expedited & Holidays: $550.00 per hour
  • Basic Query Development

    Keywords help you narrow down the specific content that you produce through export for an eDiscovery case. By creating focused searches, you increase the likelihood that content is applicable to a case, and reduce the amount of content that you need to manage. Development and validation of queries are created to meet the eDiscovery request, including but not limited to things such as sender and recipients, domains, message status (i.e. read/unread), and of course keywords and phrases within messaging items or attachments.

    CONDITION: Minimum 2 hours @
    • Standard Business Hours: $350.00 per hour
    • After Hours: $525.00 per hour
    • Expedited & Holidays: $700.00 per hour

  • Advanced Query Development

    Development and validation of queries using advanced Regular Expression operators such as Wildcards & Proximity operators. Wildcards are used to find variations of words or phrases. Proximity queries find words and phrases that are within a specified number of words apart from additional words and/or phrases.

    CONDITION: Minimum 2 hours @
    • Standard Business Hours: $475.00 per hour
    • After Hours: $712.50 per hour
    • Expedited & Holidays: $950.00 per hour

  • Search & Production

    Processing queries, review, analysis, final de-duplication and production of data into PST format.

    CONDITION: Minimum 2 hours @
    • Standard Business Hours: $275.00 per hour
    • After Hours: $412.50 per hour
    • Expedited & Holidays: $550.00 per hour

  • Search and Production Machine Runtime

    Usage of Lucid8 computing resources for Search and Production processing.

    CONDITION: Minimum 2 hours @
    • Standard Business Hours: $75.00 per hour
    • After Hours: $112.50 per hour
    • Expedited & Holidays: $150.00 per hour

Exchange Disaster Recovery


Messaging data is one the most vital assets of your business and the risks associated with data loss are massive. When disaster strikes in an Exchange environment, the damage to your productivity, bottom line and reputation are immeasurable. We provide the expertise, services and tools required to take the Disaster out of Disaster Recovery. We ensure you are back in business fast, while minimizing end-user downtime and prioritizing messaging data recovery by type, time frame and end-user.

CONDITION: Minimum 2 hours @
  • Standard Business Hours: $299.00 per hour
  • After Hours: $448.50 per hour
  • Expedited & Holidays: $598.00 per hour

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Data Export / Migration


Utilize our engineers in conjunction with DigiScope to export or migrate the desired Mailboxes, Folders, Messages, Contacts, Schedules, and other messaging items from Exchange EDBs or Production Exchange environment to any on-premises Exchange Server, PST file or Office 365.

CONDITION: Minimum 2 hours @
  • Standard Business Hours: $275.00 per hour
  • After Hours: $412.50 per hour
  • Expedited & Holidays: $550.00 per hour

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