NOTE: If you require assistance with Installation, Configuration or other actions please check out the Lucid8 Knowledge Base for DigiScope. If you cannot find the answer Open a New Support Ticket and our team will be happy to assist via email, phone or remote desktop assistance
NOTE: While DigiScope can be installed directly on the Exchange server it is OPTIONAL to do so, i.e. you can install DigiScope on any machine that meets the DigiScope® System Requirements
INSTALLATION: Before installing DigiScope®, ensure that the user account used to install DigiScope® has Local Administrator rights.
NOTE: There are 32-bit and a 64-bit versions of DigiScope. Lucid8 highly recommends using the 64-bit installation. Only use the 32-bit version if you need to open an offline .EDB for Exchange 5.5, 2000 or 2003 database.
OPERATION AGAINST AN OFFLINE EXCHANGE DATABASE: The only rights required to access an offline Database/EDB is to have the database on a read/write disk and its best if the Database/EDB is on a local disk.
OPERATION AGAINST OFFICE 365/EXCHANGE ONLINE OR AN ON-PREMISES EXCHANGE SERVER: Before attempting to restore or connect to an On-Premises Exchange server you must grant specific rights to the DSAdmin account. The rights required will differ depending upon the version of Exchange you are connecting to. For more information, please see the Rights Required for Online Database & Mailbox Access section of this documentation.
Do not have Microsoft Outlook open during DigiScope® operation.
NOTE: Microsoft does not completely support concurrent MAPI sessions between Microsoft Outlook and other products running on the same machine with the same user session. While both products may be installed on the same machine without issue, we highly recommend that you DO NOT attempt running DigiScope® and Outlook at the same time within the same user session.
The symptoms of running both products at the same time under the same user account may manifest repeated requests for security credentials via a Windows dialog, or inability to access one or more mailboxes from each product and in some cases profile corruption will occur.
If you must run both products simultaneously we suggest you use the RunAs... command to run one of the programs under a different user account.
If you attempt to restore to a server with insufficient rights the Microsoft MAPI provider may re-prompt you for correct credentials until you provide credentials that have full Exchange Administrator rights for the target server.
If the operator has rights for a single mailbox the desired actions will work for that one mailbox, however when attempting to access a target mailbox where the operator does not have rights then the action will prompt for the credentials of an authorized operator.
Continue to DigiScope® System Requirements