To access the contents of PST files, offline Exchange database (EDB) files, On-Premises Exchange servers or Office365. DigiScope requires native Microsoft Messaging Application Program Interface (MAPI) DLLs, that come with Microsoft Outlook. To resolve this issue please take one of the following actions:
1. Run the Rapid Setup Wizard (RSW): The RSW should have been run right after installation and is the easiest way to overcome MAPI issues. To use RSW simply:
2. OR you can Manually update the DLL files: The Missing Outlook DLLs page of the File Wizard or the stand-alone MAPI Updater dialog will help you locate and retrieve these DLLs from your environment.
This page of the File Wizard will be displayed if:
The appropriate bitness of Outlook is not installed on the local machine and you have not previously retrieved any MAPI files.
You are trying to access a PST file made by a newer version of Outlook than what is available locally.
Any required MAPI files are missing.
NOTE: DigiScope requires a supported bitness of Outlook DLL's or Full version of Outlook, i.e. if you are installing a 64-bit version of DigiScope it requires a supported 64-bit version of Outlook or its DLL's and if your using a 32-bit version of DigiScope it will require 32-bit Outlook/DLL's
This can be manually invoked at any time to add MAPI support files to an installation of DigiScope.
To do so, click Tools > Update MAPI Files.
Whether running the File Wizard or the MAPI Updater dialog, the steps to update the MAPI files are the same.
(Optional) If you know you need a specific version of MAPI, you may select the corresponding version of Outlook from the Update MAPI Version drop-down control. Otherwise, we recommend leaving this at the default, "Auto Detect from IP/Machine".
NOTE: If you select a specific MAPI version, the dialog will display a list of the files it expects to find and give feedback of whether each file has been successfully retrieved.
Check the I give permission to... box.
Enter the name or IP address of a machine that has a 32-bit version of Outlook installed.
Click the Retrieve menu button and then select ...
Retrieve Files Automatically to have the wizard attempt to locate the necessary files itself on the target machine; or ...
Browse Machine / Network for Files to have a browse dialog displayed in which you can manually guide DigiScope to the location of the necessary files. (To use this, you will have to select first the expected Outlook version using the Update MAPI Version control in step 1.)
Once all files are reported as having been successfully retrieved, either...
Click the Next > button, if running the File Wizard; or ...
Click OK, if running the MAPI Updater dialog.
IMPORTANT: DigiScope will need to restart to load the new MAPI files.