Request Project Based Licensing

WARNING: Once a license is assigned to a database, it is non-transferable.  So before licensing any Offline or Production databases, we highly recommend requesting a DEMO license to test accessing the Exchange databases to ensure the desired messaging information can be accessed.

STOP AND READ THIS IMPORTANT INFORMATION: DigiScope identifies databases by markers that are unique to each database and will not change.  One of these markers is the database's Globally Unique Identifier (GUID).

However there is one case where the database's GUID will change: if you mount the database within an Exchange Recovery Storage Group (RSG) or as an Exchange Recovery Database (RDB).  When you do this, Exchange assigns a new GUID to the recovered database to ensure it does not clash with a live production copy of the same database.  When this change occurs, DigiScope sees the database as a new database and will require an additional license for it.

You may use RSGs or RDBs within Exchange to recover databases to disk, but, to avoid this issue, be sure to configure the recovery job not to mount the database upon completion.  Only use DigiScope to mount the recovered database.

NOTE: If you are running DigiScope® on a system with internet access, it is recommended that you use the Online Licensing Service to request your license automatically. Please refer to Request Full Product License via Automated Online License Service for help on automatically requesting a Full Product license.

NOTE:  In order to request a license for specific databases, you must have first obtained a DEMO license and added those databases to the DigiScope┬« Offline or Production tree.  For information on how to add databases, please see:
   Adding and Removing an Offline Source
   Adding and Removing a Production Source

  1. After following the instructions within Request Full Product License Manually via Web License Portal, the On-Demand Licensing page is displayed. Check the Request Manually option, then select the Project Based option from the drop-down menu. Next, check the Save a copy of your license information in DSLR format... box. Now, click the Next > button to continue.

    NOTE: You may also optionally check the Print out a copy of your license information for record keeping purposes option. This option will prompt you to print a copy of your license request information so you may keep a record of the request.

  2. Next, the Project Based License Store/Database Selection page is displayed. Check the stores/databases that you wish to request the Specific - Project Based license for, then click the Next > button to continue.

  3. You will now prompted for a location to save the DSLR file. Save the DSLR file somewhere it can later be uploaded to the license portal.

    NOTE: If you are attempting to license a system with no internet access, you will need to take your generated DSLR file and transfer it to an internet capable machine via removable media or an accessible network drive. Once the generated request file has been transferred, you can then follow the steps below to upload the request and generate a license. Once the license has been generated, you can then transfer it back to the secure machine and install it.

  4. Once the DSLR file is saved, the License Request Wizard will notify you. Click the OK button and the License Request Wizard will open the license portal in your default web browser.

  5. You have reached the end of the License Request Wizard. Click the Finish button to end the License Request Wizard.

  6. The license portal login page should now be displayed in your web browser, however if not please open Enter the email address you used to register to download DigiScope® and use the password you received after registering, then click the Login Now button.

    NOTE: Don't remember your password? No problem! You can Reset Your Password on the fly. If for some reason you have not yet registered please visit the Lucid8 Registration Center.

  7. Once you login successfully, you shall be taken to the license portal page. Select the Project Based License tab and simply follow the instructions listed on the page starting with step 3.

Continue to Installing a License if you have not already installed the license generated from the Web Licensing Portal

Continue to the Configuration